Terms and Conditions

Terms & Conditions

 

Tax Registration Information

If you require tax information for accounting purposes here is our registration information:

City of Surrey License: 163968
Canada GST/BN: 835939364
PST 11122156

Order Acceptance Policy

Once you have placed your order with Cryptocomputing.ca you will receive an order confirmation email. This confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. All item availability and prices are subject to change at any time, without notice. Cryptocomputing.ca reserves the right to limit quantities, and to decline the acceptance of any order for any reason. Cryptocomputing.ca reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity ordered of any item. All orders placed will be thoroughly researched before shipping, in accordance with the policies set by our Fraud Avoidance and Customer Protection Departments. Cryptocomputing.ca may require additional information and/or verification before accepting and processing any order.

Order Cancellation / Backorders

At Cryptocomputing.ca, we make every effort to provide you with current inventory status and product availability information. Any order submitted through this website, if in stock, will ship once the necessary order verification have been completed and cannot be cancelled once the order has shipped. If a product is out of stock, the item(s) will be placed on back-order and shipped to you when available. A backorder may be cancelled at any time prior to shipping. On orders with back-ordered items, the total shipping charges are included with the first shipment. Shipping charges are non-refundable.

In the rare occasion that a back-ordered product becomes end of life or is no longer available Cryptocomputing.ca reserves the right to cancel the order.

Cryptocomputing.ca reserves the right to cancel an order or to issue a Return Merchandise Authorization (RMA) for product that is advertised in error that does not conform to advertised specifications or was shipped in error.

Typographical / Pricing Errors

Cryptocomputing.ca makes it a priority to ensure that all listed product descriptions provided by the manufacturer and suppliers are correct. In the event a product is listed at an incorrect price, Cryptocomputing.ca shall have the right to refuse or cancel any orders placed for products listed at the incorrect price without prior notification, regardless as to whether the order has been confirmed and/or your credit card charged. If your credit card has already been charged and the order is cancelled, Cryptocomputing.ca shall issue a credit to the credit card account in the amount of the incorrect price.

We make every effort to bring the lowest prices possible to our clients however, due to conditions beyond our control; prices are subject to increase even after your order has been placed. If a price increase should occur during the processing of your order you will be notified and have the right to cancel your order at no charge to yourself.

Should a descriptive error be discovered once the item (or items) is received please contact our Customer Service Department to advise. If it is determined that a descriptive error exists we will arrange for the return of the item at no cost and credit the amount of the item in full.

 

Refurbished Product:

All refurbished products are marked on our website as Refurbished – Final Sale. No returns will be accepted on refurbished products.

Manufacturer's Warranty

All returns and replacements must be handled directly through the manufacturer any time after the first 15 days of invoice. Manufacturer’s warranties vary on each product. Extended warranties are available directly from select manufacturers. Manufacturer information is subject to change without notice. Please contact the manufacturer to obtain warranty information.

Shipping Policy

Your order will not ship until after it has been verified and processed by our Order Processing Department. Every effort is made to process orders within 24 hours, but this doesn’t guarantee that your order will be shipped out the same day. Cryptocomputing.ca does not guarantee next day delivery. Shipping speed is outside our control and is dependent on the courier company.

Please keep in mind that our distribution centres do not process or ship orders on weekends and/or holidays.

Shipping charges start at $8.99 for standard parcel service (ground). Shipments over and above the standard weight/dimensions or to remote areas are subject to additional pricing. Cryptocomputing.ca reserves the right to review shipping. If additional shipping charges should apply a Cryptocomputing.ca representative will contact you to outline those charges. The customer has the right to cancel the order if not in agreement with additional shipping charges. Shipping charges are non-refundable. Sorry, Cryptocomputing.ca does not offer pick up locations. All orders must be shipped.

All shipments from our Canadian warehouses are by UPS, Fedex, Purolator or heavy freight couriers. Shipments from our International warehouses are by specialized couriers and ship out from Surrey, BC only.

At this time, we will only ship within Canada and the mainland United States of America.

An additional charge of $75.00 will be charged to your credit card for any shipment that is refused or undeliverable due to no fault of Cryptocomputing.ca or the courier. Cryptocomputing.ca reserves the right to review shipping.

Sales Tax

Cryptocomputing.ca All orders shipped after July 1st, 2010 to provinces participating in the GST/HST tax codes will be charged the Harmonized Sales Tax (HST) or Goods and Services Tax (GST) as required by law. All sales destined for British Columbia will be charged the Provincial Sales Tax (PST) as required by the province of British Columbia. All orders shipped to Quebec will be charged the QST Quebec Sales Tax as required by the province of Quebec.

Environmental Handling Fees

Where required by law Cryptocomputing.ca will collect from the customer the environmental handling fees for all merchandise that legally requires it. This is not a tax but a fee, and taxes are also charged on this fee for the recycling program mandated by law. 

Payment Options - Credit Cards

Cryptocomputing.ca accepts North American Visa and MasterCard only! We are unable to process international credit cards or Visa Debit cards. There is no surcharge for using your credit card to make a purchase. To ensure speedy processing of your order please be sure to provide the exact billing address and telephone number as recorded with your credit card issuing company. For orders outside of North America we accept cryptocurrency and bank wires as valid methods of payment.

We can only ship to an alternate address if the address is on file with your credit card issuing company. Incorrect information will cause a delay in the processing of your order.

Cryptocomputing.ca cannot take responsibility for any rebates or promotions missed due to method of payment being declined as this is outside of our control.

Your credit card will be charged as each item is shipped. Charge backs from credit card issuing institutions are subject to the above policies.

Copyright and Trademark Notice

This site is owned and operated by Cryptocomputing.ca. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Cryptocomputing.ca, Copyright © 2000-2020, ALL RIGHTS RESERVED. All audio and video clips are the sole property of Cryptocomputing.ca or their respective content providers. All software used on the site is the sole property of Cryptocomputing.ca or those supplying the software. Our product content is obtained through authorized partner channels from manufacturers and vendors.

You may use the content of this site only for shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission of Cryptocomputing.ca. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of Cryptocomputing.ca. All other trademarks or service marks are property of their respective owners. If you are having a copyright issue with this website please contact us at copyright@cryptocomputing.ca

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way called PCI compliance. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 17087825057 or via email at privacy@Cryptocomputing.ca.

Service and Support

All requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions. Cryptocomputing.ca will provide on-line technical notes on most computer hardware and software products for your reference. Cryptocomputing.ca makes no guarantees of product reliability or compatibility. All compatibility-related questions must be directed towards the product manufacturer. Before opening any product please ensure that you have confirmed compatibility and that you have ordered the correct product. Cryptocomputing.ca cannot accept returns for non-defective, opened products

Trademarks

All trademarks or service marks are property of their respective owners.

Disclaimer

Cryptocomputing.ca makes no representations or warranties, either express or implied, of any sort with respect to the Cryptocomputing.ca web site, materials, their operation, information or contents. Cryptocomputing.ca disclaims all warranties, express or implied, of any sort with respect to the sites or their use, including but not limited to merchantability and aptness for a purpose. You, the purchaser, agree that Cryptocomputing.ca, its directors, officers, employees and/or representatives, shall not be liable for damages arising from the operation, content, or use of the Cryptocomputing.ca sites or the products sold therein. You agree that this limitation of liability is comprehensive and applies to all damages of any sort, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Jurisdiction

Any litigation regarding this agreement or any transaction between a customer and Cryptocomputing.ca shall be brought to the provincial courts located in or closest to Surrey, British Columbia, Canada and the customer hereby agrees and submits to such jurisdiction and venue as proper.

Pickup Options

Not all items are available for pickup. For safety reasons all pickup orders must be prepaid. For obvious safety reasons we do not offer cash on delivery.

A Customer Service Representative will contact you regarding your pickup information and confirm the time your order will be ready for pick up. Pickup location hours are 10:00AM-6:30PM Monday-Friday.

•           Orders placed before 12:00 PM Monday - Friday (excluding holidays) qualify for same day pickup. Orders placed after 12:00 PM Monday - Friday (excluding holidays) are subject to additional processing time. Pickup locations close at 6:30 PM

•           Orders must be over $100 pre-tax to qualify for Pickup.

•           Product availability may vary by location. Pickup locations: Surrey BC